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FAQ (Frequently Asked Questions)

FAQ - FREQUENTLY ASKED QUESTIONS

 

  • IS ELECTROUSTIC A FRANCHISED CONNECTOR DISTRIBUTOR?

                   YES, ELECTROUSTIC IS A FRANCHISED CONNECTOR DISTRIBUTOR FOR  BULGIN, HIRSCHMANN, LUMBERG AUTOMATON, SCAME UK, PHOENIX CONTACT, YAMAICHI AND INC. WE ALSO HAVE A DISTRIBUTION AGREEMENT WITH LUMBERG CONNECT

 

  • DO YOU CARRY STOCK?

                   YES, WE HOLD OVER 3,000 LINES WHICH INCLUDE THE  BULGIN STANDARD, MINI, SMB, ETHERNET, MINI USB, 400, 900, 600, 7000 BUCCANEER SERIES', BULGIN FUSEHOLDERS & VANDAL RESIST SWITCHES, HIRSCHMANN GDM RANGE, CA/CM SERIES, ST SERIES, G SERIES, LUMBERG AUTOMATION M8 & M12 CONNECTORS AND CORDSETS, I/O MODULES AND ETHERNET CONNECTORS.

 

  • CAN I SET UP A CALL OFF ORDER/SCHEDULED ORDER?

                  YES, WE ARE MORE THAN HAPPY TO HOLD STOCK ON A CALL OFF/SCHEDULED ORDER BASIS. CONTACT OUR SALES TEAM ON 01908 307200 TO DISCUSS THIS WITH US.

 

  • HOW MUCH IS THE DELIVERY CHARGE?

ALL INFORMATION REGARDING DELIVERY CHARGES CAN BE FOUND ON OUR DELIVERY CHARGE  PAGE.

 

  • HOW TO SET UP A 30 DAY END OF MONTH ACCOUNT?

WE USE YOUR COMPANY REGISTRATION NUMBER AND POP IT INTO OUR CREDIT CHECKING AGENT WHICH SETS YOUR CREDIT LIMIT WITH US.  IF NO CREDIT IS AVAIILABLE THE ACCOUNT WILL BE SET UP ON A PRO-FORMA BASIS. 

 

  • WHAT DOES A PRO-FOMRA ACCOUNT MEAN?

THIS MEANS THAT ELECTROUSTIC CANNOT OFFER YOU ANY CREDIT TERMS.  YOUR ORDER MUST BE PREPAID BEFORE GOODS WILL BE ORDERED AND SHIPPED.

 

  • HOW CAN YOU PAY FOR YOUR INVOICES?

ELECTROUSTIC CAN ACCEPT PAYMENT BY CHEQUE, BANK TRANSFER AND CARD PAYMENTS

 

  • WHAT IS THE CUT OFF TIME FOR NEXT DAY DELIVERY?

ALL ORDERS WILL NEED TO BE RECEIVED  BEFORE 2.30PM TO RECEIVE NEXT DAY

 

  • IS THERE A MINIMUM ORDER VALUE (MOV)?

FOR ALL UK ORDERS, THE MOV (MINIMUM ORDER VALUE) IS £25

FOR INTERNATIONAL ORDERS, THE MOV IS £50

 

  • HOW DO I PLACE AN ORDER WITH YOU? 

                     SEND YOUR PURCHASE ORDER OVER TO SALES@ELECTROUSTIC.CO.UK AND WE WILL PROCESS IT FOR YOU